Refugee Services

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Torture Trauma Counselling

Aim of the Service

Many survivors of torture experience enduring psychological symptoms. Traumatic events can cause ongoing anxiety, a sense of helplessness, depression and sensitivity to reminders of violence. Often most profound is the sense of loss and grief for loved ones who have died or been left behind.

PCC has three Refugee Trauma Counsellors who specialise in providing counselling and support for those who have experienced torture and trauma prior to arrival in Australia as refugees or asylum seekers.

Eligibility

Eligibility is limited for those who have entered Australia on a humanitarian protection visa (refugee) or as an asylum seeker (seeking protection from persecution).

The term ‘refugee’ is generally used to refer to people who have arrived in Australia under the Australian Government’s Humanitarian Program. Most refugees living in Victoria have arrived through the Humanitarian Program. A broader definition of ‘refugee’ includes all people who have escaped situations of displacement, conflict and violence, so includes people seeking asylum in Australia or who came on a non-Humanitarian Program visa but from a refugee source country.

How to get an appointment

Anyone can refer themselves or refer another person (if consent is provided) to receive therapeutic support for issues relating to trauma prior to arrival in Australia. This can be done through our website at www.primarycareconnect.com.au/need-help/ or by emailing a completed referral form to intake on intake@primarycareconnect.com.au.

Once a referral is received, the client will be registered onto our waitlist and contacted by a Refugee Trauma Counsellor as soon as possible to make an initial appointment for an assessment and to develop a care plan.  

For more information you can contact a Refugee Trauma Counsellor on (03) 5823 3200.

Any other locations for appointments?

Outreach support is available in this program.

Cost?

There are no costs associated with our Refugee Trauma Counselling Program.

Refugee Health Program

Aim of the Service

The Refugee Health Program (RHP) is a state-wide service that aims to respond to the poor health and complex health issues of arriving refugees and asylum seekers in Victoria. PCC are funded to provide this service to Shepparton and the surrounding districts. The program aims to:

  • Increase refugee access to primary health services
  • Improve how health services respond to refugees’ needs
  • Coordinate a response to newly arrived refugees
  • Help individuals, families and refugee communities improve their health and wellbeing

PCC has the following services available in our Refugee Health Program:

  • Refugee Health Nurse (RHN) who can provide support with:
  • Chronic or complex health issues
  • Health literacy – understanding diagnoses and medication
  • Health assessments
  • Health education and advocacy
  • Support attending specialist appointments and assistance with co-ordinating specialist medical appointments
  • Bi-cultural worker support (assisted coordinated support with RHN)
  • Refugee Physiotherapy (Allied Health)
  • Refugee paediatric clinic (partnership with GV Health and Royal Children’s Hospital Immigrant Health Clinic) 

Eligibility

The RHP targets newly arrived people from a refugee background or who are asylum seekers.

The term ‘refugee’ is generally used to refer to people who have arrived in Australia under the Australian Government’s Humanitarian Program. Most refugees living in Victoria have arrived through the Humanitarian Program. A broader definition of ‘refugee’ includes all people who have escaped situations of displacement, conflict and violence, so includes people seeking asylum in Australia or who came on a non-Humanitarian Program visa but from a refugee source country.

Refugee Health Nurse
You do not need a GP referral for RHN support, although PCC contact with your GP is preferred for those who become clients of our RHP. 

Refugee Physiotherapy
A referral from a GP for physiotherapy is preferred although not required as a RHN will conduct an initial assessment prior to physiotherapy appointment. 

Refugee Paediatric Clinic
A referral from a GP is required for this clinic.

How to get an appointment

Anyone can refer themselves or refer another person (if consent is provided) to receive support from our RHP. This can be done through our website at www.primarycareconnect.com.au/need-help/  or by emailing a completed referral form to intake on intake@primarycareconnect.com.au.

 

Our paediatric clinic is the only program that requires a GP referral. This will need to be emailed to intake following the steps described above.

Once a referral is received, the client will be registered onto our waitlist and contacted by a Refugee Health Nurse as soon as possible to make an initial appointment for an assessment and to develop a care plan.  

For more information you can contact a Refugee Health Nurse on (03) 5823 3200.

Any other locations for appointments?

Outreach support is available through the RHP, although physiotherapy and paediatric clinics are held onsite only at PCC.

Cost?

There are no costs associated with our Refugee Health Program.