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Refugee services

Refugee health support is available for any individual or family of a refugee and asylum seeker background currently living in the Shepparton and Goulburn Valley catchment area through Primary Care Connect’s Refugee Health Program. Our services primarily assist eligible people with  chronic and/or complex health circumstances. The following services are available.

Refugee Health Nurse

The Refugee Health Nurse is available to support people for the following:

  • Health literacy/understanding medication and how to take it (prescription and over-the-counter)
  • Health assessments
  • Health education
  • Navigating the health system
  • Home visits
  • Support attending specialist appointments
  • Referral – external and other Primary Care Connect services including Torture & Trauma Counselling, Diabetic Educator/Community Health Nurse, Chronic Health Self-Management and exercise programs.

Refugee Physiotherapy Clinic

Primary Care Connect has a physiotherapist available on a fortnightly basis to people from a refugee and asylum seeker background. There is no cost for this clinic. All referrals must come through the Refugee Health Nurse.

Refugee Paediatric Clinic

Primary Care Connect run a regular refugee paediatric clinic for children of refugee and asylum seeker families. It is run in collaboration with GV Health (Senior Community Paediatric Fellow) and in consultation The Royal Children’s Hospital Immigrant Health Clinic.

General and Behavioural Development referrals require a detailed referral letter from a GP which should be faxed to (03) 5823 3299 (attention Tessa Speller) or posted to:

The Paediatric Refugee Clinic
Primary Care Connect
399 Wyndham Street
Shepparton VIC 3630

All services are delivered in a culturally-sensitive manner and with use of interpreters as required.

For further information contact Primary Care Connect.

Refugee Trauma Counselling

Primary Care Connect has a refugee counselling service specialising in counselling and support for people who have experienced torture and trauma prior to arrival in Australia as refugee and asylum seekers. Survivors of torture and trauma can experience many psychological symptoms. Traumatic events can cause ongoing anxiety, a sense of helplessness, depression and sensitivity to reminders of violence. Often most profound is the sense of loss and grief for loved ones who have died or been left behind.

There is no cost for people seeking counselling and support in relation to this program. Eligibility is limited for those who have entered Australia on a humanitarian protection visa (refugee) or as an asylum seeker (seeking protection from persecution).

Connect with a refugee service now.