Primary Care Connect Exercise Cancellation Policy


Primary Care Connect (PCC) have a duty of care to take reasonable steps to ensure the safety of our clients, community and staff.

The purpose of this policy and procedure is to ensure that all staff and clients are safe during periods of extreme and/or inclement weather. 

Health risks  

Performing activities in inclement/extreme weather conditions can cause significant risks to the health and safety of individuals. These include: Illness such as hyperthermia (heat stress, heat stroke, sunstroke) or hypothermia (low body temperature), aggravation of pre-existing medical and physical illnesses, increased risk of accidents as a result of the inability to concentrate or fatality.

When do we cancel Exercise Classes?

  • If the daily maximum temperature for Shepparton is forecast to reach 36 degrees Celsius or higher (as per the Bureau of Meteorology),

  • There is a thunderstorm asthma warning of moderate or higher for northern country and/or Environment protection authority air quality of very poor or higher for northern country. PCC use the EPA Air Watch for our forecast system.
  • On the odd occasion we may also cancel classes due to staff availability. Just like everyone, sometimes our staff are unwell, and while PCC go to all lengths to find a replacement, this is not always possible.

How do we notify clients?

  • PCC will send out text messages to all current attending clients as soon as possible

  • Please ensure that you have provided PCC with a current mobile number.

  • PCC will also advertise this on our Facebook Page.

  • If you are unsure, please call us on 03 58233200

We appreciate your understanding of our commitment to providing safe and quality services for our community, and for respecting the steps we put in place to minimise risks for clients, community and staff.