Primary Care Connect Response to COVID-19 (Coronavirus)


March 25th 2020 7.00am UPDATE:

Primary Care Connect are taking all possible steps to stop the spread of the Coronavirus in our community. The health and safety of our community, clients and staff is our priority. Here are some of the steps we are taking to reduce the risks and stop the spread:

  • Cancellation of all groups activities
  • Cancellation of all outreach services
  • Implementation of phone appointments
  • Limitation of face-to-face appointments
  • Increased cleaning protocols
  • Limiting the number of staff in our office, through working from home options and staggered working shifts
  • Adhering to social distancing guidelines
  • Daily review of evidence and advice
  • Increase in reliable information communicated to our community and staff
  • Support for other services in our community where possible


The World Health Organisation (WHO) has declared the new COVID-19 Coronavirus outbreak a Public Health Emergency of International Concern. WHO and public health authorities around the world are taking action in responding to and containing the spread of the virus.

At Primary Care Connect we are committed to delivering services that are high quality and safe and it is within this framework that we wanted to ensure that our staff, clients and community are receiving the most appropriate and up to date information about the Coronavirus.

The most common symptoms of COVID-19 include:

  • Fever
  • Breathing difficulties such as breathlessness
  • Cough
  • Sore throat, and
  • Fatigue or tiredness

If you are experiencing symptoms, even if mild please contact your GP to discuss testing, it is important that anyone experiencing these symptoms calls their GP clinic, do not attend in person. The clinic will then provide information on what to do next.

As the virus is spread by people with symptoms through coughing and sneezing, the best way to protect others is to practice good personal hygiene.

Ten ways to reduce your risk of Coronavirus

  • Wash hands often with soap and running water, for at least 20 seconds.
  • Dry with paper towel or hand dryer.
  • Try not to touch your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  • Isolate yourself at home if you feel sick. If you take medication ensure you have adequate supplies.
  • Phone your GP first if you need medical attention. They will tell you what to do.
  • Continue healthy habits: exercise, drink water, get plenty of sleep, and now is the time to quit smoking. Call the Quitline 137 848.
  • Don’t wear a face mask if you are well.
  • Buy an alcohol-based hand sanitiser with over 60 per cent alcohol.
  • Get the flu shot (available April).
  • Shaking hands is optional!

Primary Care Connect will keep our staff, clients and community up-to-date via this webpage, social media and information within PCC.