THIS FORM IS NOT FOR EMERGENCIES
THIS CHECK & CONNECT CALL LIST IS NOT ASSOCIATED WITH THE DEPARTMENT OF HEALTH AND HUMAN SERVICES VULNERABLE PERSON REGISTER FOR EMERGENCY SERVICE PLANNING AND RESPONSE.
This is a local response to a local identified need, during this challenging time of isolation and uncertainty.
Do you have any vulnerable clients that would benefit from a simple check in phone call, but you do not have the time, due to increased service demand?
Do you know someone who would benefit from a regular phone call check in, or would you like one your self during this time of physical isolation?
The Primary Care Connect (PCC) Check & Connect Register aims to support other health, community services and community members to conduct regular phone call or email checks for our community members during times of health or natural disaster crisis.
Please see some Frequently Asked Questions about the PCC Check & Connect Register:
Q: If a person is registered on PCC list, do we then register them on the DHHS List?
A: No we do not. That is a completely different register and aim, and not coordinated by PCC.
Q: Is the PCC Check & Connect List for PCC clients only?
A: No, it is for any community member who would benefit from a once off or a regular check in phone call.
Q: What areas/postcodes can we register people for?
A: We will make calls to any registered person within our funded services area. This includes, Greater Shepparton, Moira, Mitchell, Murrindindi and Strathbogie shire areas.
Q: Does the person have to receive ongoing or regular phone calls?
A: No, on the first phone call, we will speak to the person and ask what they would like. If they do not want anymore phone calls, we will remove them from the regular call list. If they do want a regular phone call, we will take note of how regular, and make those phone calls.
Q: How often are calls made?
A: PCC has a team of staff rostered on daily to make calls between 7am-7pm Monday to Friday. There will be no calls on weekends or public holidays.
Q: How long will the PCC Check & Connect be in place?
A: It was implemented at the beginning of the COVID-19 pandemic, and will continue for the duration of the physical and social isolation rules are in place from the Victoria Government, and will continue longer, if deemed a community need/benefit.
Q: What if I or the registered person needs specific support, such as family violence, financial counseling etc? Can I register on this list for that?
A: No, if a person requires a specific service or support, please complete a referral via our usual online service, which will be quicker and in the best interests of the persons needs. You can access a service referral here: https://www.primarycareconnect.com.au/need-help/
Please call us on (03) 5823 3200 to register or complete the following details and one of our staff will be in touch!